In international trade, time is money, and delays in any part of the process can lead to huge commercial losses.
Recently, our client,Mr.D,experienced a thrilling account crisis, which was successfully resolved with our full assistance.
A sudden crisis: the main bank account was suddenly closed, a huge amount of default imminent
The UOB account in Singapore that Mr.Dhad been using was suddenly closed for no apparent reason, which disrupted all his funding arrangements.
What’s even trickier is that according to the agreement he signed with the overseas supplier, a critical payment must be made by the end of that month, or else he will face a huge amount of liquidated damages. Time was running out, and the pressure instantly came toMr.D’s side.
II. Emergency deployment and efficient implementation: four accounts opened one after another within two weeks
After learning aboutthe emergency situation of Mr.D, our company acted quickly and immediately formulated a comprehensive multi-bank account opening plan for him to diversify the risk and ensure the smooth flow of the fund channel.
Our team raced against time to efficiently prepare and submit all the necessary documents. With professional guidance and close follow-up, we managed toopendigital bank accountsforMr.D withCIMB,Airwallex, OCBCOCBCandANEXTBANK in just two weeks.
The quick opening of this series of accountsprovided several secure and compliant channelsforMr.D’s emergency payments.
Photo/Client successfullyopened bank accountswithOCBC,CIMB,Airwallex,ANEXT BANK, etc…!
Third, unexpected twists and turns and professional breakthroughs: head wrapped in bandages, the road to opening an account peaks and troughs
However, an unexpected challenge arose during the account opening process whenMr.Dsuffered a thick bandage on his head due to an accidental fall. The strict face recognition and witnessing process is an essential security step in the bank account opening process. This situation undoubtedly added great uncertainty to the account opening.
Facing this special situation, our account manager did not hesitate for a moment. He communicated patiently and meticulously with the bank concerned at the first time, explained in detailthe accidental situation of Mr.D, and took the initiative to submit relevant medical certificates to support the facts.
At the same time, the account managerkept close contactwithMr.Dthroughout the process, instructing him on how to cooperate with the bank’s audit and calming his anxiety.
IV. A happy ending: professional services win trust and the crisis is solved
In the end, with the professional coordination of our account manager, the understanding and cooperation of the bank, as well asthe active efforts of Mr.Dhimself, all the face recognition and witnessing sessions were completed successfully, and all the accounts were approved.
This urgent payment, which is related to the credibility and interests of the enterprise, was finally paid out in a timely and smooth manner through the newly opened account, successfully avoiding a huge amount of liquidated damages for the customer.
Conclusion:
This case fully reflects our“customer-centered“service concept. Even when the client was facing the dual challenges of unexpected health problems and severe time pressure, we always accompanied the client with our professional experience, efficient execution and strong adaptability, and eventually turned the crisis into a success, winning the client’s deep trust.
Note:Specific account opening requirements, subject to the official announcement of the bank rules, such as your account opening needs, please contact us, customer service manager for you to assess and develop appropriate solutions.
